We’ve compiled answers to the most commonly asked questions to help you with your inquiries. If you don’t see your question listed here, feel free to contact our support team at info@dieseledge.com for further assistance.
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General
How do I order a DPF Delete kit from Diesel Edge, and will it work for my diesel vehicle?
Find Your Kit: Visit the 'DPF Delete Kits' section on our site. Use the search filters to locate options tailored to your vehicle’s make, model, and year for a perfect fit.
Select the Right Product: Browse the kit options available. Each product page includes in-depth details on compatibility, performance improvements, and installation instructions to assist your decision-making.
Consult Our Experts: Not sure which kit suits your vehicle? Our team is ready to help. Email us at support@dieseledge.com for tailored recommendations based on your diesel vehicle and performance goals.
Add to Cart: Once you've chosen the best kit, place it in your cart and confirm that all the details match your vehicle's requirements before proceeding.
Finalize Your Order: During checkout, provide your payment and shipping information through our secure portal. We offer multiple payment methods for your convenience.
Receive Your Order: After placing your order, you'll get a confirmation email with your order details. Our efficient shipping process ensures that your kit will be delivered to you promptly and hassle-free.
Select the Right Product: Browse the kit options available. Each product page includes in-depth details on compatibility, performance improvements, and installation instructions to assist your decision-making.
Consult Our Experts: Not sure which kit suits your vehicle? Our team is ready to help. Email us at support@dieseledge.com for tailored recommendations based on your diesel vehicle and performance goals.
Add to Cart: Once you've chosen the best kit, place it in your cart and confirm that all the details match your vehicle's requirements before proceeding.
Finalize Your Order: During checkout, provide your payment and shipping information through our secure portal. We offer multiple payment methods for your convenience.
Receive Your Order: After placing your order, you'll get a confirmation email with your order details. Our efficient shipping process ensures that your kit will be delivered to you promptly and hassle-free.
What is a DPF, DEF, and EGR, and why delete it?
DPF: Diesel Particulate Filter. This component is found in the exhaust system and functions to trap soot particles from exhaust gases, storing them within a canister to prevent them from being released into the environment.
DEF: Diesel Exhaust Fluid. This urea-based fluid is stored in a tank, often with a filler located near the diesel fuel filler. DEF works alongside the DPF to reduce emissions by breaking down harmful particles in the exhaust and trapping them in the filter.
EGR: Exhaust Gas Recirculation. This system redirects a portion of the exhaust gases from the combustion process back into the intake. This helps reduce the production of nitrogen oxides (NOx) by reburning the gases for cleaner emissions.
What do these systems do? These components are part of the emissions control systems mandated in modern diesel vehicles to meet road-legal standards. They reduce harmful pollutants emitted by diesel engines.
What are the drawbacks of these systems?
- **Clogging Issues:** Since these systems deal with dirty exhaust gases, deposits can build up over time, causing blockages. A clogged DPF can trigger regen mode, where the vehicle burns off the excess soot. During this mode, power and speed may be limited. In some cases, the high temperatures during regen mode have been linked to field fires when trucks were parked on dry grass.
- **Increased Heat:** Both the DPF and EGR systems introduce additional heat into the combustion and exhaust processes. This can reduce engine performance, increase fuel consumption, and put extra strain on components.
- **Impact of Idling:** Excessive idling accelerates the clogging of these systems, making them more prone to failures.
Why delete these systems? For vehicles used in off-road, agricultural, or racing applications, emissions compliance is not required. Deleting these systems can provide several benefits:
- Improved power output - Better fuel economy - Enhanced reliability with reduced maintenance needs
Note: Deleting emissions systems is not legal for vehicles operating on public roads in most regions. Always ensure compliance with local laws before making modifications.
DEF: Diesel Exhaust Fluid. This urea-based fluid is stored in a tank, often with a filler located near the diesel fuel filler. DEF works alongside the DPF to reduce emissions by breaking down harmful particles in the exhaust and trapping them in the filter.
EGR: Exhaust Gas Recirculation. This system redirects a portion of the exhaust gases from the combustion process back into the intake. This helps reduce the production of nitrogen oxides (NOx) by reburning the gases for cleaner emissions.
What do these systems do? These components are part of the emissions control systems mandated in modern diesel vehicles to meet road-legal standards. They reduce harmful pollutants emitted by diesel engines.
What are the drawbacks of these systems?
- **Clogging Issues:** Since these systems deal with dirty exhaust gases, deposits can build up over time, causing blockages. A clogged DPF can trigger regen mode, where the vehicle burns off the excess soot. During this mode, power and speed may be limited. In some cases, the high temperatures during regen mode have been linked to field fires when trucks were parked on dry grass.
- **Increased Heat:** Both the DPF and EGR systems introduce additional heat into the combustion and exhaust processes. This can reduce engine performance, increase fuel consumption, and put extra strain on components.
- **Impact of Idling:** Excessive idling accelerates the clogging of these systems, making them more prone to failures.
Why delete these systems? For vehicles used in off-road, agricultural, or racing applications, emissions compliance is not required. Deleting these systems can provide several benefits:
- Improved power output - Better fuel economy - Enhanced reliability with reduced maintenance needs
Note: Deleting emissions systems is not legal for vehicles operating on public roads in most regions. Always ensure compliance with local laws before making modifications.
What's needed to delete a DPF/DEF/EGR?
Diesel Edge does not support the removal of emissions systems on vehicles driven on public roads.
We want to emphasize that tampering with emissions systems is illegal in many countries. Always check your local laws and regulations before proceeding with any modifications.
If your vehicle is exempt from these laws and you’re looking to remove factory-installed emissions systems, here’s what you’ll need:
Step 1: Recalibrate the PCM. Use a delete-capable tuner to install an emissions-off tune. It’s essential to first upload the tune while the emissions systems are still intact. Once the tune is successfully installed, you can proceed to remove the emissions systems.
Step 2: Remove the DPF/DEF components from the exhaust system. Physically uninstall the Diesel Particulate Filter (DPF) and Diesel Exhaust Fluid (DEF) system from the vehicle’s exhaust. This will ensure proper operation after tuning.
Step 3: Disable the EGR system. The tune will automatically deactivate the Exhaust Gas Recirculation (EGR) system and suppress any error codes or check engine lights related to the DPF/DEF/EGR systems. Physically removing the EGR system is optional but recommended for long-term reliability.
Why remove the EGR system? The EGR system uses a heat exchanger to transfer heat from hot exhaust gases into the engine’s cooling system. Over time, this system can wear out, leading to cracks and coolant leaks into the combustion chamber. These issues can cause poor performance, engine damage, and even failure. Additionally, the EGR system contributes to soot buildup in the intake system, which can reduce engine efficiency, power, and fuel economy. This is especially problematic in Direct Injection engines like Duramax, Powerstroke, and Cummins, where soot deposits on intake valves can impact sealing and performance.
To complete the process, you’ll need:
Note: These modifications are intended for off-road, agricultural, or racing vehicles only. Always ensure you comply with local laws and restrictions before proceeding.
If your vehicle is exempt from these laws and you’re looking to remove factory-installed emissions systems, here’s what you’ll need:
Step 1: Recalibrate the PCM. Use a delete-capable tuner to install an emissions-off tune. It’s essential to first upload the tune while the emissions systems are still intact. Once the tune is successfully installed, you can proceed to remove the emissions systems.
Step 2: Remove the DPF/DEF components from the exhaust system. Physically uninstall the Diesel Particulate Filter (DPF) and Diesel Exhaust Fluid (DEF) system from the vehicle’s exhaust. This will ensure proper operation after tuning.
Step 3: Disable the EGR system. The tune will automatically deactivate the Exhaust Gas Recirculation (EGR) system and suppress any error codes or check engine lights related to the DPF/DEF/EGR systems. Physically removing the EGR system is optional but recommended for long-term reliability.
Why remove the EGR system? The EGR system uses a heat exchanger to transfer heat from hot exhaust gases into the engine’s cooling system. Over time, this system can wear out, leading to cracks and coolant leaks into the combustion chamber. These issues can cause poor performance, engine damage, and even failure. Additionally, the EGR system contributes to soot buildup in the intake system, which can reduce engine efficiency, power, and fuel economy. This is especially problematic in Direct Injection engines like Duramax, Powerstroke, and Cummins, where soot deposits on intake valves can impact sealing and performance.
To complete the process, you’ll need:
- A DPF delete pipe or a DPF delete exhaust system
- A delete-capable tuner to recalibrate the PCM
- An EGR delete kit for optimal performance and reliability
Note: These modifications are intended for off-road, agricultural, or racing vehicles only. Always ensure you comply with local laws and restrictions before proceeding.
Policies & Shipping
Technical Support Policy
Diesel Edge does not provide in-person or physical technical support.
If you’re not completely confident in your ability to install or address potential issues, we strongly recommend having a professional diesel mechanic perform the installation and handle any troubleshooting.
Need assistance? You’re welcome to reach out to us via email with your questions or concerns. While we’ll do our best to provide guidance, please note that we do not employ diesel mechanics and may not always be able to offer the detailed troubleshooting support required for certain situations.
Contact Us: Email us at info@dieseledge.com, and we’ll do our best to assist you with your issue.
Need assistance? You’re welcome to reach out to us via email with your questions or concerns. While we’ll do our best to provide guidance, please note that we do not employ diesel mechanics and may not always be able to offer the detailed troubleshooting support required for certain situations.
Contact Us: Email us at info@dieseledge.com, and we’ll do our best to assist you with your issue.
Shipping Disclaimer
Important Notice Before Purchasing
Before placing an order, we urge you to familiarize yourself with the import regulations specific to your country or region. It is the buyer's responsibility to ensure that all products comply with the laws and requirements set by your federal, provincial, or local authorities.
For Off-Road Use Only: The products available from Diesel Edge are intended strictly for off-road applications. By completing your purchase and arranging shipment, you confirm that these items meet the legal requirements of your country.
Disclaimer: Diesel Edge cannot be held responsible for any legal or regulatory complications resulting from the purchase or use of these products. It is essential to verify compliance with all applicable laws before making your purchase.
For Off-Road Use Only: The products available from Diesel Edge are intended strictly for off-road applications. By completing your purchase and arranging shipment, you confirm that these items meet the legal requirements of your country.
Disclaimer: Diesel Edge cannot be held responsible for any legal or regulatory complications resulting from the purchase or use of these products. It is essential to verify compliance with all applicable laws before making your purchase.
Warranties
Diesel Edge Tuning Device Warranty
All tuning devices purchased from Diesel Edge include a 90-day manufacturer's warranty. This ensures that you have 90 days from the date of delivery to address any potential issues and initiate a warranty claim.
How to Start a Warranty Claim: To begin the process, contact our Customer Support team by emailing us at info@dieseledge.com. Our team will assist you through the necessary steps to resolve the issue efficiently.
What to Expect: During the warranty process, we may ask for details about the issue with your tuning device to verify the fault. In some cases, you may also need to provide proof of communication with the device manufacturer, as they are often the first point of contact for technical resolutions.
Warranty Resolution Options: Once your claim has been reviewed and approved, you’ll have the following options:
1. Replace the Device: Send the faulty device back to us, and we will ship you a replacement of the same or equivalent value as soon as we receive the returned item.
2. Refund: Return the device, and we’ll process a refund to your original payment method. Refunds typically take up to 5 business days to reflect in your account.
3. Gift Card: If you prefer, we can issue a gift card instead of a replacement or refund. The gift card will be sent to your registered email and will be ready to use immediately.
Return Procedure: Our return process is simple and hassle-free. Once your claim is approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid return label to make the process as smooth as possible.
If you have any questions about the warranty process, don’t hesitate to reach out to our team for support!
How to Start a Warranty Claim: To begin the process, contact our Customer Support team by emailing us at info@dieseledge.com. Our team will assist you through the necessary steps to resolve the issue efficiently.
What to Expect: During the warranty process, we may ask for details about the issue with your tuning device to verify the fault. In some cases, you may also need to provide proof of communication with the device manufacturer, as they are often the first point of contact for technical resolutions.
Warranty Resolution Options: Once your claim has been reviewed and approved, you’ll have the following options:
1. Replace the Device: Send the faulty device back to us, and we will ship you a replacement of the same or equivalent value as soon as we receive the returned item.
2. Refund: Return the device, and we’ll process a refund to your original payment method. Refunds typically take up to 5 business days to reflect in your account.
3. Gift Card: If you prefer, we can issue a gift card instead of a replacement or refund. The gift card will be sent to your registered email and will be ready to use immediately.
Return Procedure: Our return process is simple and hassle-free. Once your claim is approved, you will receive a Return Merchandise Authorization (RMA) number and a prepaid return label to make the process as smooth as possible.
If you have any questions about the warranty process, don’t hesitate to reach out to our team for support!
Refunds & Returns
Returns & Refund Policy
At Diesel Edge, we are committed to ensuring your satisfaction. Please read our returns and refund policy carefully to understand the process for handling returns.
Obtaining an RMA: To return any product, you must first obtain a Return Merchandise Authorization (RMA). This allows us to process your return efficiently. To request an RMA, email our Customer Support team at info@dieseledge.com. Returns without a valid RMA cannot be processed.
A. Returns for Tuners:
Custom Tuning: Please note that all custom tuning sales are final. Returns or refunds will not be accepted unless the device or tuning is confirmed to be faulty by the manufacturer.
If Your Tuner is Faulty: You have 90 days from the delivery date to file a warranty claim. If approved, we will provide a prepaid return label for the faulty tuner. For more information, refer to our warranty policy above.
Other Return Reasons: If you wish to return a tuner for non-fault reasons, a restocking fee of 20-25% will apply based on its condition. Additionally, the cost of the return shipping label will be deducted from your refund. Third-party return labels are not accepted; all labels must be issued by us.
B. Returns for Exhausts, Race Pipes, and EGR Kits:
Exhausts & Race Pipes: All exhausts and race pipes are final sale and are not eligible for returns or refunds.
Damaged or Incorrect Products: - **Exhausts & Race Pipes:** If your item arrives damaged, we will provide replacement parts or, in severe cases, a new product. For incorrect items, contact us immediately to resolve the issue. - **EGR Kits:** Damaged or incomplete EGR kits will be corrected with necessary replacement parts. If you received the wrong kit, we’ll send the correct one promptly and provide a prepaid return label for the incorrect item.
Returning EGR Kits for Other Reasons: If returning for reasons unrelated to damage: - You must use a return label issued by us, and its cost will be deducted from your refund. - A 25% restocking fee will apply, with potential adjustments based on the kit’s returned condition.
Refunds, Exchanges, and Credits:
Inspection Process: All returned items undergo inspection before any refunds, gift cards, or exchanges are processed to ensure they meet our quality standards.
Gift Card Option: Prefer store credit? You can opt for a Diesel Edge gift card instead of a refund. It’s a convenient way to apply the value toward future purchases.
Your satisfaction is our priority. For questions or further clarification, don’t hesitate to reach out to our Customer Support team. We appreciate your understanding and thank you for choosing Diesel Edge!
Obtaining an RMA: To return any product, you must first obtain a Return Merchandise Authorization (RMA). This allows us to process your return efficiently. To request an RMA, email our Customer Support team at info@dieseledge.com. Returns without a valid RMA cannot be processed.
A. Returns for Tuners:
Custom Tuning: Please note that all custom tuning sales are final. Returns or refunds will not be accepted unless the device or tuning is confirmed to be faulty by the manufacturer.
If Your Tuner is Faulty: You have 90 days from the delivery date to file a warranty claim. If approved, we will provide a prepaid return label for the faulty tuner. For more information, refer to our warranty policy above.
Other Return Reasons: If you wish to return a tuner for non-fault reasons, a restocking fee of 20-25% will apply based on its condition. Additionally, the cost of the return shipping label will be deducted from your refund. Third-party return labels are not accepted; all labels must be issued by us.
B. Returns for Exhausts, Race Pipes, and EGR Kits:
Exhausts & Race Pipes: All exhausts and race pipes are final sale and are not eligible for returns or refunds.
Damaged or Incorrect Products: - **Exhausts & Race Pipes:** If your item arrives damaged, we will provide replacement parts or, in severe cases, a new product. For incorrect items, contact us immediately to resolve the issue. - **EGR Kits:** Damaged or incomplete EGR kits will be corrected with necessary replacement parts. If you received the wrong kit, we’ll send the correct one promptly and provide a prepaid return label for the incorrect item.
Returning EGR Kits for Other Reasons: If returning for reasons unrelated to damage: - You must use a return label issued by us, and its cost will be deducted from your refund. - A 25% restocking fee will apply, with potential adjustments based on the kit’s returned condition.
Refunds, Exchanges, and Credits:
Inspection Process: All returned items undergo inspection before any refunds, gift cards, or exchanges are processed to ensure they meet our quality standards.
Gift Card Option: Prefer store credit? You can opt for a Diesel Edge gift card instead of a refund. It’s a convenient way to apply the value toward future purchases.
Your satisfaction is our priority. For questions or further clarification, don’t hesitate to reach out to our Customer Support team. We appreciate your understanding and thank you for choosing Diesel Edge!
What should I do if I receive a damaged product?
What to Do if Your Product Arrives Damaged
At Diesel Edge, we’re committed to resolving any issues you may encounter with damaged shipments. If you receive a damaged product, rest assured that we’re here to assist you in resolving the matter quickly and efficiently.
Your Options:
1. Refuse the Shipment: If the damage is apparent upon delivery, you can refuse the shipment and notify us immediately. By doing so, we can work directly with the courier to file a shipping claim. Once the claim is processed, we’ll ensure you receive either a replacement product or a full refund.
2. Accept the Shipment: If you choose to accept the delivery, contact us as soon as possible. We’ll guide you through the process of submitting a shipping claim. Be prepared to provide photos of the damaged item, both inside and outside of the packaging, to expedite the claim.
Additional Considerations: We understand that certain items, like exhaust systems or other large components, may be more prone to damage during transit. In many cases, the damage might be limited to specific parts, such as clamps or individual pipes. If this happens, we’ll promptly send replacement parts to ensure your product is complete and meets your expectations.
At Diesel Edge, your satisfaction is our top priority. If you have any concerns or need further assistance, don’t hesitate to contact us. We’re here to help!
Your Options:
1. Refuse the Shipment: If the damage is apparent upon delivery, you can refuse the shipment and notify us immediately. By doing so, we can work directly with the courier to file a shipping claim. Once the claim is processed, we’ll ensure you receive either a replacement product or a full refund.
2. Accept the Shipment: If you choose to accept the delivery, contact us as soon as possible. We’ll guide you through the process of submitting a shipping claim. Be prepared to provide photos of the damaged item, both inside and outside of the packaging, to expedite the claim.
Additional Considerations: We understand that certain items, like exhaust systems or other large components, may be more prone to damage during transit. In many cases, the damage might be limited to specific parts, such as clamps or individual pipes. If this happens, we’ll promptly send replacement parts to ensure your product is complete and meets your expectations.
At Diesel Edge, your satisfaction is our top priority. If you have any concerns or need further assistance, don’t hesitate to contact us. We’re here to help!
How long is the processing time, and do we offer quicker shipping options?
At Diesel Edge, we aim to get your orders to you as quickly as possible. Typically, orders are processed within two business days from the time they’re placed.
Processing vs. Shipping: Order processing and shipping are two distinct steps. Processing takes up to two business days, after which your order is dispatched. Shipping times are calculated from the moment your order leaves our facility, not from the order date.
International Shipping: For international customers, we offer a single shipping method with a three-day transit time via air freight. Your order will be shipped using one of the following trusted couriers: FedEx, UPS, or DHL. If your order includes multiple items, they may arrive on different days, as shipments may be routed separately through these couriers.
Delivery Days: Please note that FedEx, UPS, and DHL generally do not deliver on weekends. Deliveries are typically made Monday through Friday.
Delays and Expectations: While we strive to ensure timely deliveries, unforeseen delays may occur. Unfortunately, we cannot guarantee specific delivery dates. Your patience and understanding are greatly appreciated.
Thank you for choosing Diesel Edge. We’re committed to providing you with the best possible service every step of the way!
Processing vs. Shipping: Order processing and shipping are two distinct steps. Processing takes up to two business days, after which your order is dispatched. Shipping times are calculated from the moment your order leaves our facility, not from the order date.
International Shipping: For international customers, we offer a single shipping method with a three-day transit time via air freight. Your order will be shipped using one of the following trusted couriers: FedEx, UPS, or DHL. If your order includes multiple items, they may arrive on different days, as shipments may be routed separately through these couriers.
Delivery Days: Please note that FedEx, UPS, and DHL generally do not deliver on weekends. Deliveries are typically made Monday through Friday.
Delays and Expectations: While we strive to ensure timely deliveries, unforeseen delays may occur. Unfortunately, we cannot guarantee specific delivery dates. Your patience and understanding are greatly appreciated.
Thank you for choosing Diesel Edge. We’re committed to providing you with the best possible service every step of the way!
What should I do if I haven't received my tracking number?
Your tracking number will be sent to you via email once your order has been shipped. This email will include your invoice and all relevant shipping details.
What if it’s been a while? If you haven’t received a tracking number within four business days of placing your order, please get in touch with us. There could be a delay in processing, or it’s possible there was an issue with the email address provided during checkout.
Our team is here to help resolve any issues and ensure your order is on its way. Don’t hesitate to contact Diesel Edge support to get things back on track!
What if it’s been a while? If you haven’t received a tracking number within four business days of placing your order, please get in touch with us. There could be a delay in processing, or it’s possible there was an issue with the email address provided during checkout.
Our team is here to help resolve any issues and ensure your order is on its way. Don’t hesitate to contact Diesel Edge support to get things back on track!
Are there fees or taxes collected from where the product is shipped out?
Diesel Edge operates out of our fulfillment center in stunning British Columbia, Canada.
Shipping Origins: Most orders ship directly from our facility, except for drop-shipped products from trusted third-party brands such as S&B Filters, Mishimoto, Black Bandit, and ARP.
Shipping Destinations: We proudly ship across North America and, with prior email approval, to select international destinations. If you’re outside North America, feel free to contact us to discuss shipping options.
Taxes and Fees: For Canadian orders, all applicable taxes are collected during checkout. However, for international shipments, Diesel Edge does not collect taxes or duties. These fees are the buyer’s responsibility and must be paid upon your package’s arrival.
Understanding Customs Fees: International customers should be aware that customs duties and local taxes may be applied to your order. These government-imposed charges are typically handled by shipping carriers such as UPS or FedEx. The carrier will pay these fees upfront and collect reimbursement from you upon delivery.
Important Notes: - Customs duties and taxes are separate from the shipping charges paid at checkout. - Your package may be held at customs until these fees are paid. - It is the buyer’s responsibility to understand and cover these charges. Unfortunately, Diesel Edge cannot cover or waive these fees.
We’re here to help make your shipping experience as smooth as possible. If you have questions about shipping or fees, don’t hesitate to reach out to us!
Shipping Origins: Most orders ship directly from our facility, except for drop-shipped products from trusted third-party brands such as S&B Filters, Mishimoto, Black Bandit, and ARP.
Shipping Destinations: We proudly ship across North America and, with prior email approval, to select international destinations. If you’re outside North America, feel free to contact us to discuss shipping options.
Taxes and Fees: For Canadian orders, all applicable taxes are collected during checkout. However, for international shipments, Diesel Edge does not collect taxes or duties. These fees are the buyer’s responsibility and must be paid upon your package’s arrival.
Understanding Customs Fees: International customers should be aware that customs duties and local taxes may be applied to your order. These government-imposed charges are typically handled by shipping carriers such as UPS or FedEx. The carrier will pay these fees upfront and collect reimbursement from you upon delivery.
Important Notes: - Customs duties and taxes are separate from the shipping charges paid at checkout. - Your package may be held at customs until these fees are paid. - It is the buyer’s responsibility to understand and cover these charges. Unfortunately, Diesel Edge cannot cover or waive these fees.
We’re here to help make your shipping experience as smooth as possible. If you have questions about shipping or fees, don’t hesitate to reach out to us!